Support
We're here to help you succeed. Whether you're implementing a new system or troubleshooting production issues, we've got you covered.
Get in Touch
Have a question or found a bug? Submit a support request below and our team will respond promptly.
Issue Categories
- • Bug reports and defects
- • Implementation questions
- • Feature requests
- • Performance concerns
- • Security issues
Understanding urgency levels
Low
General questions, feature feedback. Response within 2 business days.
Medium
Non-critical issues affecting workflow. Response within 24 hours.
High
Important issues with workarounds available. Response within 4 hours.
Critical
System down or security risk. Immediate response and escalation.
Implementation & Handoff
As we move from delivery to ongoing support, we ensure your team is equipped to run the systems we've built together.
Documentation
Comprehensive runbooks, API documentation, deployment procedures, and troubleshooting guides.
Team Training
Hands-on training for your engineering and operations teams on deployment, monitoring, and incident response.
Observability Setup
Monitoring, alerting, logging, and tracing configurations to detect and respond to issues quickly.
Submit a support request
Tell us what you're experiencing and we'll get back to you as soon as possible.
For critical security issues, please call us directly at +1 908 560 5304